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Frequently Asked Questions

Enjoy past custom designed keepsakes for patrons. I have a passion for tailoring to your keepsake to match your home, style and design taste.

  • How is your stained glass made?
    I use the Tiffany style of stained glass. Pieces are cut, put through a grinder, foiled and soldered together.
  • Approximately how long does a custom order take?
    Each order will be different depending on complexity, size and embellishments.
  • Returns and Exchanges
    I gladly accept returns and exchanges on stock pieces. Contact me within 14 days of delivery and ship items back within 30 days of delivery.. Customer orders cannot be returned or exchanged.
  • Conditions of Returns
    Buyer is responsible for return shipping costs. If the item is not returned in it’s original condition, buyer is responsible for any loss in value.
  • Cancellations
    Custom Order - I accept cancellations if the order has not been started. Stock Piece - I accept cancellations if the order has not been shipped.
  • What type of information do we collect?
    We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
  • How do you collect information?
    When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
  • How do you store, use, share and disclose your site visitors' personal information?
    Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
  • How do you communicate with your site visitors?
    We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
  • Privacy Policy Updates
    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
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